Terms of Service
Last updated: 8 July 2026
Agreement
These terms govern your use of the Gravient website. By using this site, you agree to these terms. If you do not agree, do not use the site. These terms form an agreement between you and Gravient Systems Ltd, a company incorporated in Auckland, New Zealand.
Authority
If you use the site on behalf of an organisation, you confirm that you have authority to do so and to share information with us on that organisation's behalf.
Business use and age
Gravient is built for business use. You must be at least 16 years old to use this site. If you use the site as a consumer, rights that cannot be excluded under the laws that apply to you still apply.
Website purpose
The site provides information about Gravient, greatVibe, and related products or services. Website content is provided for general information and may change without notice.
Enquiries and communications
If you contact us through email or another channel listed on the site, you are responsible for ensuring that the information you provide is accurate and that you have the right to share it. We may respond using the contact details you provide.
No product commitment
Statements about products, roadmaps, features, availability, integrations, pricing, security, certification, or performance are informational only and are not a binding commitment unless agreed in a separate written contract.
Acceptable use
Do not misuse the site, attempt to disrupt it, access non-public systems, scrape it in a way that harms availability, interfere with security, impersonate another person, or use it for unlawful, fraudulent, or harmful activity.
Export and sanctions
You must not use the site in breach of applicable export control or sanctions laws. You confirm that you are not located in a country subject to a New Zealand, Australian, United Kingdom, or United States embargo, and that you are not on a sanctions list maintained by any of those governments.
AI and third-party services
The site may refer to AI products, AI providers, integrations, infrastructure, or third-party services. Those services are governed by their own terms and policies. Gravient is not responsible for third-party content, services, outages, policy changes, or AI outputs unless agreed in a separate written contract.
Privacy
For how Gravient handles personal information connected with the website, enquiries, and marketing activity, see our Privacy Policy.
Intellectual property
The site, brand, copy, designs, graphics, marks, code, and other materials are owned by Gravient or its licensors. You may not copy, modify, redistribute, or reuse them except as allowed by law or with written permission.
Trademarks
You may refer to Gravient and greatVibe by name in factual contexts such as commentary, reviews, integrations, or comparisons. Other use of our logos, marks, trade dress, or brand assets requires written permission.
Feedback
If you send us feedback, ideas, or suggestions, we may use them without restriction or compensation to you. You confirm that you have the right to provide that feedback.
Third-party links
The site may link to third-party websites or services. We are not responsible for third-party content, policies, security, or practices.
Disclaimers
The site is provided on an as-is and as-available basis. We do not promise that it will be uninterrupted, error-free, secure, complete, or suitable for a particular purpose.
Limitation of liability
To the maximum extent permitted by law, Gravient will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site, including lost profits, lost revenue, lost opportunity, or lost data.
Liability that cannot be excluded
Nothing in these terms limits liability for fraud, wilful misconduct, or confidentiality or privacy breaches caused by us. Nothing limits rights or remedies that cannot be excluded by law.
Consumer rights
Nothing in these terms limits rights or remedies that cannot be excluded by law. If you are a consumer in New Zealand, rights under the Consumer Guarantees Act 1993 apply regardless of what these terms say. If you are an Australian consumer, rights under the Australian Consumer Law apply regardless of what these terms say. If you are a consumer in the European Union, rights under the laws of your country of residence apply regardless of what these terms say.
Governing law
These terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of Auckland, New Zealand, except where mandatory consumer law requires otherwise.
Changes
We may update these terms from time to time. The updated version will be posted on this page with a new last updated date. Changes do not apply retrospectively unless required by law.
General
If any part of these terms is held to be invalid or unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of that right. You may not assign these terms without our written permission. We may assign these terms to a successor in connection with a sale, merger, restructure, or transfer of our business.
Survival
Sections covering intellectual property, trademarks, feedback, disclaimers, limitation of liability, governing law, and general terms survive any end of your use of the site.
Contact
Legal questions can be sent to legal@gravient.ai or hello@gravient.ai. Gravient Systems Ltd is based in Auckland, New Zealand.